Spring is in the air and for sale signs are sprouting up along with crocuses and daffodils, as many families prepare to change residences. Those who decide to relocate may opt to leave the moving to professionals instead of doing it themselves. Be warned though, rogue movers are operating coast to coast, blending into the crowd of legitimate movers and luring unsuspecting consumers.
The Better Business Bureau System logged more than 9,000 complaints in 2006 against movers. While there are thousands of reputable moving companies, there are times when the experience is not so positive.
Rogue movers can be hard to spot. They often give low-ball estimates over the phone or Internet without ever visiting your home or seeing the items you want to move. Once your household goods are on their truck, they demand more money before they will deliver or unload them. Consumers tell BBBs that their goods have been held hostage and many have been forced to pay more than the initial estimate they agreed to in order to get their goods back.
The BBB and the Federal Motor Carrier Safety Administration suggest that your best defense is to recognize a rogue mover before they have your household goods. Here are some “red flags” to look for:
The BBB advises consumers to:
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